AI customer service Engineered for your business
Not a packaged product — an engagement. We use Kora as the foundation and engineer the AI customer-service experience around your support flows, knowledge sources and brand voice, so it can run in production day after day.
From knowledge to voice, end to end.
Knowledge engineering
We curate your product docs, FAQs, policies and internal content into a retrievable, auditable knowledge foundation.
Brand voice design
Aligned with your support playbook, brand tone and local phrasing. Multi-language conversation modelled deliberately.
Human-handoff design
Clear rules for when AI handles it and when humans take over — with full conversation context handed across.
Monitoring and iteration
Once live, we analyse conversation quality, CSAT and handoff rate monthly, and keep refining knowledge and reply strategy.
Built for
Retail and service businesses with an existing support team that need scale; and mid-sized companies wanting to transform support with AI but unwilling to accept off-the-shelf SaaS answers.
Two to four-week engineering, then ongoing advisory
Diagnose and scope
Audit your current support flows, knowledge sources, voice and escalation rules. Build the engineering plan.
Build and ship
Construct the knowledge base, configure voice, integrate with your site or support centre. In production inside four weeks.
Ongoing advisory
After go-live, monthly cadence on conversation quality, knowledge updates and reply strategy. CSAT and volume optimised continuously.
Built "AI 小薈" for a US-listed retail client.
We designed and deployed the "AI 小薈" AI customer-service persona for a US-listed retail company — integrated with their member system, product catalogue and training data, bilingual and continuously iterated. The system runs in production.
Want AI inside your customer service experience?
Tell us about your current support setup, knowledge sources and target metrics. We will come back with a clear scope and timeline recommendation.