Kora — AI customer service
An embeddable bilingual AI support widget built on retrieval-augmented generation. Designed for Hong Kong SMEs and retail brands, already running in production.
One script tag, live on your site
Bilingual conversation
Traditional Chinese (with Cantonese phrasing) and English in the same conversation. Seamless code-switching, in the tone Hong Kong customers expect.
Retrieval-augmented generation
Answers grounded in your existing product docs, FAQs and internal knowledge — auditable, sourced, no hallucinations.
Multi-tenant architecture
One platform, isolated brand workspaces. Configuration, knowledge and voice stay separate per tenant.
Embeddable deployment
A single script tag. Drop in as a website chat, a product-page assistant, or an agent co-pilot in your support centre.
Built for
Retail and consumer brands that need 24/7 frontline support but cannot scale headcount linearly; and Hong Kong SMEs that want intelligent conversation on their site without building infrastructure from scratch.
From kickoff to live in four weeks.
Knowledge foundation
We ingest your product docs, FAQs and service policies, build the vector knowledge base and tune retrieval.
Voice and brand
Configure tone, brand vocabulary and escalation rules to match your existing customer-service playbook.
Embed and monitor
A single script tag ships it to your site. Conversation logs, CSAT signals and human-handoff metrics are visible from day one.
Powering "AI 小薈" for a US-listed retail client.
Kora currently powers the "AI 小薈" assistant for a US-listed retail company, handling bilingual member queries, product recommendations and online training and follow-ups. It runs in production, processing real conversations every day.
Want AI customer service on your site?
Tell us about your support flow and current knowledge sources. A 20-minute conversation is enough to know whether Kora fits.